JUJU - Guest Experience Ambassadors

At Accord Hotels and Resorts, including Kaldan Samudhra Palace, we take immense pride in our service culture, defined by our promise of 'Service from the Heart'. This commitment to creating magical and memorable experiences for every guest has given rise to an extraordinary initiative—the JUJU - Guest Experience Ambassador Program.

The JUJU - Guest Experience Ambassadors are a hand-picked group of passionate individuals who have been with the Accord and Kaldan family for over a year. These dedicated associates undergo a comprehensive 360-degree orientation to refine their skills, enhance their leadership potential, and strengthen their commitment to exceptional guest service. They embody the values of our organisation, ensuring that every guest interaction reflects care, enthusiasm, and heartfelt service.

JUJU Ambassadors are at the forefront of our mission to exceed guest expectations every day, every time, everywhere within the organisation for all 365 days a year. With their tagline, 'WHAT WE CAN? WE WILL!', these ambassadors pledge to welcome every guest with warmth and energy, creating unforgettable experiences at every opportunity. They are committed to going above and beyond to anticipate and meet guest needs, consistently providing exceptional service. By embodying our values, they enhance the service culture within the organisation and inspire their peers to deliver heartfelt service in every interaction.

JUJU Ambassadors are more than just service providers; they are the true embodiment of artistry, magic, and engagement. As artists, they craft unique and personalised moments that resonate deeply with our guests, leaving lasting impressions. They add a touch of wonder and delight to every interaction, akin to magicians, ensuring that every experience feels extraordinary. As entertainers, they create a welcoming and engaging environment, ensuring that every guest feels valued and genuinely cared for.

Inspired by JUJU, the Pink Elephant, our beloved mascot, these ambassadors bring to life the essence of our service culture. JUJU symbolises joy, charm, and commitment, reminding us that every associate reflects our values. Just as JUJU stands out in a crowd, our ambassadors stand out with their exceptional dedication and ability to create extraordinary guest experiences. Their unwavering commitment ensures that every moment is filled with heartfelt service and meaningful connections.

When you walk through the doors of Accord Hotels and Kaldan Samudhra Palace, you will be greeted by our JUJU - Guest Experience Ambassadors. Their heartfelt service and "can-do" attitude ensure that every moment of your stay is nothing short of magical. Whether you’re here for a stay, a meal, or a celebration, our ambassadors are ready to welcome you with open arms and a promise to serve from the heart. With every interaction, they aim to create memories that last a lifetime, offering a service that goes beyond the ordinary and elevates your experience to the extraordinary.

Accord Hotels and Resorts pledges to serve all our guests straight from the heart. Service from heart is the promise our associates wake up each day to fulfil. We consistently train our team to create magical experiences for our guests – memories that sing and flow inside them long after they have checked out. Our team knows very well that, 'to make guests happy' is our raison d’etre. We are extremely proud of our Service culture that infuses energy and enthusiasm into our associates as we strive to exceed guest’s expectations.

At Accord Hotels and Resorts, everyone understands the popular adage – Nobody cares how much you know until they know how much you care. If smiling & genuine Service from the heart is what you expect, Accord Hotels and Resorts is the right place for you!

JUJU, the pink elephant is our mascot. Pink elephant? Wow! We are sure that’s what you are thinking, right? He’s catchy and you won’t miss him in a crowd. That’s how our associates indeed are! He is also the greatest source of inspiration for all our associates to Serve from the heart.

JUJU epitomises our Service Culture & lives inside each one of our associates. In fact every member of Accord family is a JUJU and vice versa. If you care to experience a service that is out of the ordinary, come by and stay or dine with us. Meet our pink elephants (our associates) and don’t hesitate to take a selfie with them.