FAQs

1. What are the room categories you have?

Highland Villa OS / Highland villa / Deluxe suite Room / Superior Room

2. What is the size of your rooms?

Highland Villa OS 1050 sq. ft. / Highland villa 1050 sq. ft. / Deluxe suite room 620 sq. ft. / Superior room 324 sq. ft.

3. Do rooms have balconies with scenic views?

Yes, Highland Villa Category has balcony with greenery view

4. Are smoking rooms available?

Smoking & non-smoking rooms available, (designated smoking areas are available)

5. Is the hotel suitable for families and honeymoon goers?

Yes, the hotel is ideal for families, couples, and honeymoon goers, offering scenic views.

6. Where is Accord Highland Ooty located?

Accord Highland Ooty is located in lap of Doddabetta peak the Nilgiri Hills, offering a scenic retreat amidst nature.

7. What are the check-in and check-out timings?

Check-in: 12:00 PM | Check-out: 10:00 AM

8. Is parking available at the hotel?

Yes, complimentary parking is available for guests.

9. What is the cancellation policy?

The cancellation policy varies based on the booking type. Guests are advised to check their confirmation email or contact the hotel for details.

10. What kind of view you have?

All rooms have scenic view.

11. Do you have rooms with bathtub?

Yes, we do have bathtub in few of the rooms.

12. What is your Wi-Fi speed?

64 Mbps

13. Do you have smart tv (app connectivity)?

Yes, we do have.

14.Do you have lift service?

We do not have lift service.

15. Do you have a room heater?

Yes we have portable heaters.

16. Do you have A/C in all rooms?

Only in Wooden Cottage, we have A/C.

17. Do you have HDMI cable to connect from mobile to tv?

Yes we do have

18. Do you have tablets?

We don’t have

19. Will you arrange a bonfire every day?

Activities for the day will be organised by our Event manager

20. Can we have a free room upgrade?

We will provide (subject to availability).

21. Do you have discount on fnb?

We don’t have.

22. Can we get auto service?

We can arrange cabs on a chargeable basis.

23. What are the nearby sightseeing spots?

Ooty, Coonoor, Pykara & Mudhumalai

24. Do you have free cab service from ooty to hotel (up &down)?

Cabs can be arranged on chargeable basis

25. Can we get plastic water bottles?

As per District govt rule, We serve only RO treated water

26. Do you have a swimming pool?

We do not have a swimming pool

27. Will you provide free food for the driver?

We provide only accommodation.

28. Do you have a separate bar space?

No, we serve alcohol in restaurant & in-room

29. What is your tea shop timing?

Evening 5:00 PM to 6:30 PM

30. What is the distance from the hotel to Ooty?

4 km

31. What kind of transport service available?

Cars on chargeable basis.

32. How frequently buses are available?

Every 20 min, public buses are available.

33. What is the distance from CBE airport to hotel?

100 km

34. What is the distance from CBE railway station to hotel?

120 km

35. What is the distance from Ooty railway station to hotel?

6 km

36. What is the distance from Coonoor railway station to hotel?

20 km

37. What is the distance from Mysore to ooty?

150 km

38. What is the distance from bangalore to ooty?

300 km

39. Do you have power backup?

We have 2 Generators.

40. Do you have EV charging point?

We do not have EV charging point 

41. Do you have a kid's bed?

Cradles are available

42. Where do get the tea powders which you prepare in tea kadai?

In Ooty, local market.

43. Do you have wheel chair access?

It can be used only in the lobby level.

44. Do you have inter-connected rooms?

We do not have inter-connected rooms.

45. Do you have in-house laundry?

Yes, we do have.

46. Do you have dry cleaning?

No, we don’t have.

47. Do you have clock room?

No, we don’t have. You can leave your luggage in Front desk.

48. Do you have all Day activity center?

Yes, we do have.

49. Do you have a gym?

Yes, we do have

50. Do you have spa ?

No, we do not have 

1. What is your signature dish?

Our signature dish is Highland Platter & Nilgiris Chicken Kurma.

2. What type of food can you provide for infants?

Khichidi for babies, oats & rice kanji.

3. Are there separate kitchens for vegetarian & non vegetarian cuisine?

No, but we use separate vessels for vegetarian and non vegetarian food

4. Do you have a separate bar?

No, we serve alcohol in IRD and in the restaurant also.

5. Do you serve food in lawn Area?

Yes, we do serve only during the lunch hours, not dinner.

6. Do you provide jain food?

Yes, we do serve Jain food.

7. Do you have halal food?

Yes, we do serve Halal food.

8. Do you have wifi access in restaurant?

Yes, we have it.

9. Do you serve alcohol in lawn area?

Yes, but owns liquors are not allowed there.

10. Do you have conference hall facilities?

Yes, we do have conference hall facilities.

11. Do you arrange for weddings packages?

Yes, we can do wedding packages in our lawn area.

12. Is there a candle lit dinner facility available?

Yes, we do arrange for candle lit dinners.

13. Do you have BBQ facility?

Yes, we do have BBQ facility on special requests.

14.Do you Have pizza in your restaurant?

No, we don’t serve pizza and burgers in our restaurant.

15. Do you have mid night services?

Yes, we have a round the clock menu.

16. Do you have Italian and Thai foods?

No, we don’t have Italian and Thai cuisine.

17. What is your restaurant timing?

Breakfast 7:30 AM- 10:30 AM / Lunch 12:30 PM – 3:00 PM / Dinner 7:30 PM – 10:30 PM

18. Can we bring own liquor to the restaurant?

Sorry, we do have an in-house bar.

19. Do you offer takeaway or delivery?

No delivery.

20. Do you offer birthday or anniversary arrangements?

Yes we will arrange.

21. Are there any allergens in this dish?

It depends on the dish that the guest orders.

22. Do you allow outside food & drinks?

No, we don’t allow.